Thank you for shopping with Nirzum Clothing. We want you to be fully satisfied with your purchase. If you are not happy with your order, we are here to help.

1. Return Eligibility

You can request a return under the following conditions:

  • The product must be unused, unworn, unwashed, and undamaged.

  • The product must include original tags and packaging.

  • A return request must be submitted within 3 days of receiving the product.

2. Non-returnable Items

The following items cannot be returned or exchanged:

  • Discounted or sale items

  • Used or damaged products

  • Custom-size or altered items

  • Underwear or hygiene-sensitive products

3. Exchange Policy

If the product is defective or the wrong item was delivered, we will offer:

  • Free exchange, or

  • Store credit, if the product is out of stock

4. Refund Policy

Refunds are only provided in special cases such as:

  • Wrong product delivered

  • Manufacturing defects

  • Product not available after order confirmation

Refunds will be processed through:

  • Mobile banking (Bkash/Nagad/Rocket) or

  • Bank transfer
    Processing time: 3–7 working days

5. How to Request a Return

Please contact us via:

Provide these details:

  • Order ID

  • Product name

  • Reason for return

  • Photos (if necessary)

6. Shipping Costs

  • If the mistake is from our side → Return shipping is free

  • If the customer changes mind → Customer has to pay return shipping cost